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Description:
On behalf of our client, Noor Staffing Group is currently seeking Remote Interviewers to work from home as Telephone Interviewers. Interviewers will call health plans to ask questions over the telephone about benefits and coverage as part of a budget-based quality control evaluation. The pay for this position $15.00 per hour.
Interviewers will be asked to work between 5 to 6.5 hours per day, 25 - 30 hours per week. Interviewers must work the same daily schedule Monday - Friday.
The position for staff will start in January 2026 and is expected to end on May 29, 2026. There is a required paid training that will begin the week of January 20, 2026. Training will be a combination of at-home study and webinar.
As a Telephone Interviewer, you will:
- Complete and pass all training activities in a timely manner
- Contact health plan call centers across the country to help Centers for Medicare and Medicaid Services (CMS) evaluate healthcare compliance
- Be on the phone the full shift and be comfortable making a high volume of calls with specific time constraints
- Read the questions clearly and verbatim to the participant
- Accurately record outcomes and issues
- Receive and apply feedback on interviewing skills and project protocols.
Position Qualifications:
- Ability to read, speak, and write English fluently (all training is conducted and prepared in English)
- Telephone Interviewing experience, at least 6 months (preferably in a research setting or conducting calls with scripted telephone Strong attention to detail with ability to capture information quickly while conversing
- Past experience using technology as part of day-to-day tasks (preferred experience in collecting data using computer-assisted interviewing)
- High school diploma or GED required
- Background check required
Working from home requirements:
- Must have your own laptop/computer for this role that can connect to AIR systems
- Hard-wired high-speed internet service with speeds above 50 mbps download/10 mbps upload required - must be able to connect via Ethernet cable connection if needed (within 25ft of workspace)
- Wireless/WIFI connection is allowed - must have modem/router, no hotspots
- Alternate telephone (i.e. cell) to use to access AIR systems as part of log in process and for communicating issues to project staff
- Proficiency with troubleshooting and using computers
- Quiet, private space in your home to conduct work
Hours & Training:
- Attend and complete all required training
- AIR IT orientation session beginning week of January 19, 2026
- On-line home study and certification beginning the week of January 26, 2026
- 5 to 6.5 hour shifts, some exceptions for 8-hour shifts
- 25 - 30 hours per week, Monday - Friday. No Weekend Hours required at this time.
- Interviewers are required to work the same shift daily (ex. 8 am - 2:30 pm Monday - Friday)
- Interviewers must commit to working 5 days a week with little to no cancellations for the duration of the project
- Successful completion of self-study and web-based training prior to outbound calling
- Successful completion of certification assessment (and retraining if needed)
- Project dialing to start on Monday, February 9, 2026
Benefits:
- Work from home!
- Paid training
- Consistent schedule offered - 25 to 30 hours per week with the possibility to work up to 40 hours per week based on performance, availability, and project needs
- Calling starts at 8:00 am and continues through approximately 11:00pm (in the Eastern Time Zone) Monday through Friday.
- AIR to provide some IT equipment and resources to work on the project (phone, headset, system access)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- Communicate through speech and listening
- Read text verbatim, meaning reading words exactly as they are written, from a laptop or computer screen
- Transport and manipulate equipment and materials weighing between 10-35 lbs. depending on your assignment
- Sit for long periods of time making phone calls
All candidates must be available for the duration of the project. Continued employment eligibility is contingent upon successful completion of mandatory training, verified reference checks, a DMV background check, and criminal background check including Megan's Law.
Equal Employment Opportunity Policy
The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race (including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender (including gender identity and gender expression), age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or state law such as the California Family Rights Act), domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race (including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender (including gender identity and gender expression), age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or state law such as the California Family Rights Act), domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Job ID:
KY311462113
Date Posted:
12-01-2025
Location:
630 - PR
Arlington,
VA,
Employment Type:
Temporary
Organization:
Noor WFS