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Description:

Now hiring a Contract Policies & Procedures/Technical Writer
Location: Hybrid

About the Role
On behalf of our client, Enact Mortgage Insurance, Noor Workforce Solutions is seeking a detail-oriented, highly organized Contract Policies and Procedures/Technical Writer to support the development, maintenance, and continuous improvement of company policies, standard operating procedures (SOPs) and job aids.

In this role, you will partner with cross-functional teams and business stakeholders to translate complex business processes, technical information, and regulatory requirements into clear, accurate, and accessible documentation. You will help ensure that policies and procedures are consistent, well-organized, properly maintained, and readily available to employees.

The ideal candidate is a strong writer and analytical thinker who can manage multiple projects, work independently, and collaborate effectively with diverse teams to support operational consistency, compliance, and process improvement.

The pay range for this position is $46 - $50 /hour.

Key Responsibilities
Policy and Procedure Development
  • Develop, write, edit, and maintain company policies, standard operating procedures (SOPs), and job aids in accordance with established documentation standards.
  • Collaborate with business units and subject matter experts to identify opportunities for new documentation or updates to existing policies and procedures.
  • Gather and analyze information through stakeholder interviews, process reviews, systems walkthroughs, and examination of technical materials.
  • Translate complex technical and business concepts into clear, concise, user-friendly documentation, including text, tables, charts, diagrams, and other visual aids.
  • Develop process maps and workflow diagrams to support documentation and clarify business processes.
  • Ensure documentation accurately reflects business requirements, operational practices, applicable standards, and regulatory expectations.
Documentation Management and Quality Assurance
  • Coordinate the development, review, approval, revision, version tracking, and digital publication of policies and procedures.
  • Maintain accurate documentation records and support the collection, organization, review, and ongoing management of published materials.
  • Conduct copyediting and quality assurance reviews to ensure accuracy, completeness, consistency, grammar, spelling, terminology, and adherence to established style guidelines.
  • Assess business and process changes to determine whether existing documentation requires revision or new materials need to be developed.
  • Perform periodic reviews of published documentation and recommend improvements to content, format, scope, and usability.
  • Ensure policies and procedures are appropriately maintained and accessible to employees through designated digital platforms.
Cross-Functional Collaboration and Process Improvement
  • Work closely with business stakeholders, subject matter experts, and cross-functional teams to define documentation requirements and determine appropriate deliverables.
  • Incorporate compliance requirements, corporate branding, and key messaging into documentation and related communications.
  • Identify opportunities to improve business processes, documentation practices, and the overall employee experience.
  • Support enterprise-wide process development, standardization, and continuous improvement initiatives.
  • Provide assistance with other compliance-related activities and projects as needed.
Required Qualifications
  • Bachelor's degree.
  • Minimum of three years of technical writing and editing experience.
  • Experience developing business processes, policies, procedures, or standard operating procedures.
  • Proficiency with Microsoft Office applications, SharePoint, and Visio.
  • Strong written and verbal communication skills, including the ability to communicate complex information clearly to diverse audiences.
  • Excellent organizational skills, attention to detail, and a commitment to producing accurate, high-quality work.
  • Ability to manage multiple priorities, coordinate deliverables, and meet established deadlines with minimal supervision.
  • Demonstrated initiative, self-motivation, and the ability to work independently and collaboratively.
  • Strong interpersonal skills and the ability to build effective working relationships across business units and stakeholder groups.
Preferred Qualifications
  • Strong project management, planning, and organizational skills, including the ability to define initiatives, establish priorities, and coordinate deliverables.
  • Experience identifying and implementing process improvements across the full customer lifecycle.
  • Familiarity with digital concepts, business technologies, and digital documentation solutions.
  • Experience developing, documenting, or implementing enterprise-level processes and standards.
  • Knowledge of the insurance industry, insurance products, regulatory requirements, and compliance environments

What Success Looks Like
Success in this role means producing clear, accurate, and consistent policies and procedures that support employees in performing their work effectively. You will help strengthen documentation practices, improve process transparency, support compliance objectives, and ensure business procedures remain current, accessible, and aligned with operational needs.

Join Our Team
If you are a skilled technical writer who enjoys turning complex information into practical, easy-to-understand documentation and collaborating with teams to improve business processes, we encourage you to apply.

Benefits
  • Benefits in a Card - Medical, Dental, Vision, Life Insurance, Critical Illness, Short Term Disability & Accident
  • 401k Plan

  • PTO

  • Holiday

.
Physical Requirements
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to walk, sit, talk, see and hear
  • The employee frequently is required to reach with hands and arms, sit and view computer screen for 8 hours daily or more if warranted
  • The employee must occasionally lift and/or move up to 10 pounds.

Equal Employment Opportunity

Noor Workforce Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job ID:

LP5865161015

Date Posted:

10-15-2026

Location:

631 - HR

Raleigh,

NC

Employment Type:

Temporary

Organization:

Noor WFS

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